Free strategy session
LEGAL

Privacy policy

Last updated 4 November 2026. This policy explains how Charged Up Digital (ABN 46 335 142 159) collects, uses and looks after your personal information.

1. Who we are

Charged Up Digital is a marketing agency for trade businesses, based in Brisbane, Queensland. In this policy, "we", "us" and "our" mean Charged Up Digital.

2. What we collect

We only collect what we need to answer your enquiry and deliver our services. This may include:

  • Your name, business name, trade, phone number and email address when you fill in a form, call or email us.
  • Details you share about your business, website, competitors and goals.
  • Access to accounts you choose to share with us so we can do the work, such as Google Business Profile, Google Ads, Meta, your website and your CRM.
  • General website usage data, such as pages visited and the type of device and browser used.

3. How we use it

We use your information to:

  • Reply to your enquiry and prepare your free reports.
  • Provide, manage and report on the services you sign up for.
  • Send quotes, invoices and service updates.
  • Improve our website and services.
  • Send occasional news or offers, which you can opt out of at any time.

4. Who we share it with

We never sell or rent your personal information. We only share it with people and tools that help us deliver our services, such as our website host, email and form tools, Google, Meta, Pipedrive or Zoho, Zapier and our accounting software, and with contractors who work on your account under confidentiality obligations.

Some of our contractors and software providers are based outside Australia, including in the Philippines and the United States. We take reasonable steps to make sure they protect your information in line with Australian privacy law.

5. Cookies and analytics

Our website may use cookies and analytics tools to understand how people use it. This data is general and does not identify you. You can turn off cookies in your browser settings.

6. Keeping it secure

We take reasonable steps to protect your information from misuse, loss and unauthorised access. Account access you share with us is stored securely and only used for your work. No online system is completely secure, so we cannot guarantee absolute security.

7. Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct or delete it. Just contact us using the details below.

8. Questions and complaints

If you have a question or concern about privacy, contact us first and we will work with you to sort it out. If you are not happy with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

9. Contact us

Email info@chargedupdigital.com.au.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.